Article 3.11 Paperless Administration

(a) (1) Residents may engage with ICT governance processes, service delivery, and feedback mechanisms through the digital interface provided by the Operator (e.g. the City App or similar), which serves as the default medium for administrative interaction, legal notice, and policy engagement.

(b) (2) ICT governance functions shall be digitally native by default and administered primarily via the City App platform, One-Stop-Shop platform, or equivalent digital interface(s) implemented by the Operator.

(c) (3) Residents shall access all key services, updates, contractual modifications, and legal recourse via secure digital ID and authenticated communication channels through the City App platform or an equivalent digital interface implemented by the Operator.